908 Ltd is a business based in England and is therefore governed by English Law.

The Garden Label & Sign Company is a trading name of 908 Ltd. Throughout these Terms & Conditions, “The Garden Label & Sign Company”, “we”, “us” and “our” refer to 908 Ltd. “Customer”, “you” and “your” refer to the person or business placing an order with us.

These terms and conditions are applicable to anybody who purchases goods from 908 Ltd, without necessarily having viewed the website.

These Terms & Conditions apply to all quotations, orders, sales and supplies made by The Garden Label & Sign Company unless otherwise agreed with you in writing.

By placing an order with us, you confirm that you have read and accepted these Terms & Conditions.

1. Prices and VAT

Unless otherwise stated, all prices are inclusive of VAT. VAT will be charged at the applicable rate. Delivery, carriage, packaging and other applicable charges may be charged separately unless specifically included in the quoted price.

2. Personalised and Custom-Made Products

Many of our products are personalised, engraved, cut or made specifically to the customer's requirements. Due to the bespoke nature of these products, personalised and custom-made items cannot be returned, cancelled or refunded if they are no longer required, were ordered incorrectly or the customer changes their mind.

This includes personalised garden labels, engraved signs and plaques, nameplates, products containing customer-supplied text or logos and other items made specifically to the customer's requirements.

This does not affect any statutory rights relating to products that are faulty, damaged, incorrectly supplied or do not conform to the contract.

3. Artwork and Personalisation

Where an artwork proof is provided, the customer must check it carefully before approval.

Particular attention should be given to:

• Names and spelling
• Dates and numbers
• Text and punctuation
• Addresses and other information
• Logos and graphics
• Dimensions
• Layout and positioning

The Garden Label & Sign Company does not provide a spelling, grammar, proofreading or fact-checking service unless specifically agreed.

Approval of the artwork confirms that all details have been checked and accepted by the customer and authorises us to proceed with production.

Once artwork has been approved, the product will be produced in accordance with the approved artwork. We cannot accept responsibility for errors contained within artwork that has been approved by the customer.

4. Artwork Revisions

Unless otherwise agreed, one artwork revision is included with a personalised order. Additional revisions are charged at £5 + VAT per revision.

Production will only begin once final approval or confirmation has been received.

5. Customer-Supplied Artwork

Where customers provide artwork, logos, photographs, graphics or other material, they are responsible for ensuring they have the necessary rights and permissions to use it.

The customer remains responsible for any claims arising from the infringement of third-party copyright, trademarks or other intellectual property rights.

Where no artwork proof is provided, the customer is responsible for ensuring that all information supplied to us is correct before production.

6. Returns, Refunds and Cancellations

Personalised and Bespoke Products

Because personalised and custom-made products are produced specifically for the customer, they cannot be cancelled, returned or refunded once production has commenced, unless required by law.

This applies where the customer:

• Changes their mind
• No longer requires the product
• Orders the wrong size, material, colour or specification
• Supplies incorrect personalisation or other information
• Approves artwork containing an error

Standard Stock Products

For standard, non-personalised stock products that are no longer required or have been ordered incorrectly, please contact us before returning the goods.

Where we agree to accept a return, goods must normally be unused, undamaged and suitable for resale. An approved return will be subject to a 10% handling fee, deducted from any refund or credit. Specially ordered, personalised, engraved, or custom-made products are excluded from this standard returns process.

Faulty or Incorrect Products

If your product arrives damaged, is faulty, has been incorrectly produced or does not match the agreed specification or approved artwork, please contact us as soon as possible. We will investigate the issue and, where appropriate, arrange a replacement, repair, refund or other remedy in accordance with applicable law.

7. Special Offers and Promotions

Where a promotion requires a minimum qualifying spend, the qualifying spend is calculated excluding VAT and delivery charges unless otherwise stated.

Promotional gifts are subject to the terms of the individual promotion and will normally be supplied with the qualifying order. Promotional offers cannot be exchanged for cash or substituted for another product unless stated otherwise.

8. Payment

Payment for orders placed through our website is processed securely through the PayPal payment gateway. Customers can pay using PayPal or, where available, by debit or credit card through the PayPal checkout.

Unless a pre-agreed credit account has been arranged with The Garden Label & Sign Company, payment must be received in full before we begin processing or producing an order. For customers with an approved credit account, payment is due in accordance with the agreed credit terms. Unless otherwise agreed in writing, our standard credit terms are 30 days from the earlier of the date of delivery or the date of invoice. We reserve the right to request payment in advance or suspend processing, production or delivery where an account is overdue. Where legally permitted, late-payment interest and reasonable debt-recovery costs may be charged on overdue business accounts.

9. Delivery

Delivery dates provided by The Garden Label & Sign Company are estimates unless specifically agreed otherwise in writing. We will make reasonable efforts to meet estimated delivery dates, but we are not responsible for delays caused by circumstances outside our reasonable control, including carrier or supplier delays. Where an order involves multiple deliveries and payment becomes overdue, we may suspend further deliveries until payment is received. Customers should inspect goods and packaging as soon as reasonably possible after delivery and report any damage or shortages promptly.

10. Damage in Transit

Where packaging is visibly damaged at delivery, customers should notify the carrier and, where possible, record the damage when signing for the delivery. If damage is discovered after delivery, please contact us as soon as possible and provide photographs of the packaging and goods where appropriate.

Any damage or shortages should be reported within 3 Business Days of delivery.

11. Non-Delivery

If an order has not arrived within the expected delivery period, please contact us so that we can investigate with the carrier. For business customers, claims relating to non-delivery should normally be notified to us in writing within 10 days of the date shown on our advice note, invoice or dispatch notification.

12. Colour and Shade Variation

Colours displayed on our website, photographs and other promotional material are intended as a guide. Actual colours may vary due to production batches, lighting, photography and individual screen settings. Products supplied from different manufacturing batches may also show some variation in shade.

13. Product Suitability

It is the customer's responsibility to ensure that the product selected is suitable for its intended application. If you are unsure whether a product is suitable for your application, please contact us before placing your order.

14. Copyright and Intellectual Property

Copyright and other intellectual property rights in content created or owned by The Garden Label & Sign Company or 908 Ltd remain our property unless otherwise stated.

This includes website content, product descriptions, photographs, graphics, logos, designs and marketing material. Our content must not be reproduced, copied, modified, distributed or commercially used without our prior written permission, except where permitted by law.

15. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Subject to this, we will not be liable for indirect or consequential losses, loss of profit, loss of business, loss of revenue, loss of goodwill or business interruption, except where such loss cannot legally be excluded.

Nothing in these Terms & Conditions affects the statutory rights of consumers.

16. Circumstances Outside Our Control

We will not be responsible for delays or failure to perform our obligations where caused by circumstances beyond our reasonable control. These may include severe weather, fire, flood, industrial disputes, transport disruption, supplier failure, material shortages, manufacturing delays, power failures, government restrictions, changes in law, war or civil unrest.

17. Data Protection

We handle personal information in accordance with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018. Personal information may be used to process orders, arrange delivery, provide customer service, manage accounts, process payments, meet legal obligations and communicate with customers. For further information, please see our Privacy Policy.

18. Credit Checks

Where a customer applies for a business credit account, we may carry out appropriate credit checks with credit reference agencies. Information about the account and payment history may be recorded and, where permitted by law, shared with credit reference agencies or other relevant businesses. We may also carry out appropriate checks on company directors or other individuals associated with a business account.

19. Website Information

We make reasonable efforts to ensure that information published on our website is accurate and up to date. However, product specifications, colours, availability and other information may change, particularly where manufacturers update their products. We reserve the right to correct errors and update website information where necessary.

20. Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.

21. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Subject to any mandatory rights available to consumers, the courts of England and Wales will have jurisdiction over disputes arising from these Terms & Conditions or any order placed with The Garden Label & Sign Company.

22. Contact Us

If you have any questions regarding these Terms & Conditions, your order, artwork or a complaint, please contact us using the contact details provided on our website.

The Garden Label & Sign Company
A division of 908 Ltd

Website: www.gardenlabelling.co.uk / www.908ltd.co.uk