The Garden Label & Sign Company (Unit 9A, Number One Industrial Estate, Consett, DH8 6ST)
(The Company) is a business based in England, and is therefore governed by English Law.
These terms and conditions are applicable for anybody who purchase’s goods from the Company, without necessarily having viewed the website.
2021 Summer Holiday Shutdown Please make a note in your diary that we are closed for business (and a 2 week holiday) from the 5th July 2021. We will re-open on the 19th July 2021. Thank you.
Quotations: Quotations and Tenders by the Company shall not constitute offers and the Company reserves the right to withdraw or amend the same at any time prior to acceptance of the customers order. A quotation remains valid for 5 working days from the date of its instigation. This period may be extended at the discretion of the Company.
Prices & Terms of Payment: Unless otherwise specified in the contract, prices shall be those ruling at the time of despatch and the Company shall have the right to revise quoted prices to take account of any in change in rates of duty, carriage, freight, insurance and raw material costs. All prices quoted are inclusive of VAT.
Export Sale: An export sale is a sale where the goods have been exported form the UK whether on a CIF, FOB or any other terms.
Terms of Payment: All prices are quoted net of VAT. Unless specifically stated to the contrary; payment of invoices shall be due 30 days from receipt of delivery or invoice (whichever is sooner). Where invoices reach 30 days old and payment is to be made by Credit or Debit card, the Company reserves the right to charge an additional 3% onto the invoice value. The price stated in the sales contract in all cases including export sales is exclusive of the cost of packaging/packing and transportation, which shall be identified separately on the invoice and payable by the buyer. The Company reserves the right to levy a surcharge on all unpaid accounts which are more than the stipulated 30 days payment window at a rate of 4% over the HSBC base lending rate. Such interest may be charged at any time after the period stated and when surcharged shall itself be liable to interest at the same rate. The base interest rate charged shall be equal to the bank rate as at the date the account became more than the stipulated 30 days payment window. An administration fee of £100 will be levied in addition to any court fees incurred in the event of the Company having to take legal proceedings to recover overdue accounts.
Title of Goods: Title of goods supplied, passed to the customer upon payment of the relevant account and not upon delivery. The customer acknowledges that until such time as the property in the goods passes to him from the Company he is in possession of the goods as a bailee for the Company. Therefore the Company may for the purpose of recovery of the goods enter upon the buyer’s premises where they are stored (until title passes they shall be stored separately to the buyer’s other stores and made readily identifiable) and may repossess the same.
Engraving Service: We offer a bespoke engraving service. Which means we will engrave according the written instructions we receive. To ensure we have understood your instructions correctly. We will submit by email, your complete artwork. Please note we do not offer a spell or grammar checking service. So it is important that the information you send us correct. Once the complete artwork has been submitted we will produce a maximum of one revision to be made. Further artwork revisions will incur a charge of £5 + VAT.
Only once your final confirmation has been received will we complete the order.
Delivery: Unless delivered by the Company’s own transport, delivery shall be deemed to have been effected upon delivery by the Company to the carrier named by the customer or other carrier for transport to that destination. In cases of prices being quoted ex-works delivery shall be deemed to have been effected upon notification to the customer that the goods are available for collection. The Company retains the absolute right to select the method and route of carriage of the goods. Delivery dates mentioned on any quotation or acceptance or elsewhere are approximate only and not of contractual affect. Time is not of the essence of the contract so far as regards delivery dates nor shall the Company in any event be under any liability to the Customer in respect of any delay in delivery.
In cases of orders involving more than one delivery if default is made is in payment on the due date the Company shall have the right to suspend all or any further deliveries pending payment or to terminate the contract in its entirety by notice in writing to the customer.
Refusal by the customer to take deliveries at the specified times will relieve the Company from the obligation to make further deliveries without prejudice to the Company ’s right to recover damages for such refusal. In the event of non-delivery, claims must be sent in writing to the carrier and to the Company within 10 days of the date the Company’s advice note or invoice or other notification of despatch.
All deliveries must be signed for, but please check the Products and/or Packaging for damage before signing (except in the case of Products sent by post and which are small enough to be put through your letterbox). If you are unable to check the contents of the package at the point of delivery to the address you have specified then, where a third party carrier delivers your Products, please sign for the Products as "DAMAGED". As failure to do so may affect any warranty claims that you make in the future.
Damages: Any damage or defects to Products must be notified to us within three (3) business days from receipt your delivery (being Monday to Friday and not including weekends or bank holidays) (Business Day). You agree that failure to notify us of any damage within three (3) Business Days constitutes acceptance that Products were undamaged on delivery.
Variation in Quantity and Size “Tolerances”: In case of ordering cut pieces of a special size, shape or gauge. The company shall be deemed to fulfill it's contractual obligations by delivery of:
a) A quantity of goods 10% either way of the quantity agreed
b) Cut within a 10% tolerance, either larger or smaller than the requested size. And the cutsomer shall pay for the actual quantity delivered at the invoice rate.
Shade Variation: On actual products, please note colour shades can vary between production batches.
On website illustrations our images are photographs of the actual product. Please consider the lighting and screen colour filters.
Complaints: Any complaints will be handled quickly and effectively. On receipt of a complaint the Company will contact the customer to confirm exact details within 5 working days. If the complaint is with a faulty product, then that product will be replaced immediately, subject to stock availability. If the customer orders stock items incorrecty or finds they are "not as expected" then the Company should be informed prior to returning these items. Where items can be resold it is typical that the Company will accept goods back, assuming they are in a resaleable condition, in exchange for a credit note or refund to the value of the cost of the goods less a 10% handling charge. Special order items cannot be returned. If there is any other type of dispute The Company will endeavor to find a suitable solution as quickly as possible. The Company will keep the consumer informed about progress of any complaint at regular intervals. All complaints are dealt with in a confidential manner.
General: The customer acknowledges that the seller may take a credit reference search and keep a record of that search on computer or manual records and may share information with other businesses. The Company (i.e. the seller) may also make enquiries about any of the directors with a credit reference agency.
Copyright: Copyright or similar rights in all logos, trade marks, textual content, the selection and arrangement thereof is owned by The Company. ALL RIGHTS RESERVED. Copyright or similar rights in all design, graphics relating to the design, photographic images within this catalogue is owned by The Company. Use of the materials from this catalogue, including reproduction, modification, distribution or republication, without the prior written permission of The Company is expressly prohibited.
Trade marks: Products and services referenced within this catalogue are either trade marks or registered trade marks of The Company in the UK and/or other countries. Other products, services or company names referred to on this website may be trade marks of their respective owners.
Disclaimers: To the fullest extent permitted at law, The Company is providing the catalogue on an 'as is' basis and hereby excludes any warranty, express or implied, as to the quality, accuracy, timeliness, completeness, performance, fitness for a particular purpose of the catalogue or any of its contents. Except as specifically stated in the catalogue, to the fullest extent permitted at law, The Company will not be liable for any direct, indirect, consequential or incidental damage or loss of any kind (including, without limitation, loss of profits, business interruption, loss of or corruption to business information or data, damage to business equipment or assets), however caused, arising in contract, tort or otherwise from the use of or inability to use the catalogue, or any of its contents, or for any claim by a third party. For the avoidance of doubt, The Company does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of The Company, its affiliates, directors, employees or other representatives.
Governing Law and general provisions: The website and these terms and conditions are governed by English Law. The English courts will have exclusive jurisdiction over any disputes arising in relation thereto. If any part of these terms and conditions is found void and unenforceable, it will not affect the validity of the balance of these terms and conditions, which shall remain valid and enforceable.